A bank has apologised to a customer after sending him a debit card bearing the name "Dick Head".NatWest said it had launched an inquiry after Chris Lancaster, 18, of Tiptree, Essex, received a cash card with the wording: "Mr C Lancaster Dick Head". Mr Lancaster said he did not spot the insult until he was handing over the card in a supermarket to pay for something a few days after it arrived in the post.
"I couldn't believe it," he said.
"When I got the card out I saw the name embossed on it. I was so embarrassed I put it back in my wallet.
"I know I've been overdrawn a few times but I've done nothing to deserve this.
"The bank said it must have been a worker with a grudge."
A NatWest spokesman said: "We have apologised unreservedly to Mr Lancaster.
"This is completely unacceptable and we have launched an investigation."
I want to talk about the service or lack or service we get in this country – today I had the misfortune of trying to contact for a client the Jobcentre plus and housing benefit. Lets start with the Jobcentre. For those of us who have a job I advise you to hold on to it at all cost, as the jobcentre have a new way of dealing with potential customers who need to claim benefits, instead of traipsing up the Jobcentre and waiting for an appointment. (I mean to say don’t they want people to go up and check out the latest vacancies while they wait – obviously not) Now you have to telephone a number and wait and wait and wait as a voice tells you that you are in queue and if you don’t need to wait to call back later! What kind of service is that you have lost your job and have no money to pay your rent/mortgage but call back later. Eventually after spending a good part of the day holding on the phone you then get through and they take your name and address and a few other details and tell you they will send you out an appointment! By now I have lost the plot and want to give this person a piece of my mind lucky for her she clicked off before I had the chance.
My next rip my hair out experience was to the Housing Benefit department, who give you a direct number to call on their letter but surprise surprise its busy and remained busy for most of the day – I was just about to lose my patience (I know I can hear you all gasp – Lisa losing her temper never lol) when a I hear a real voice. I then explain the problem, to which I am told oh I cant help you I will have to put you through to someone else I begged and pleaded but she vanished and some classical music came into my ear (was this suppose to calm me down I thought) the voice then returned to say that the line I needed was busy and would I like to hold (hold what I had been on hold all day) yes I said I will hold why not I have nothing better to do all day. I was only thankful it was not my phone bill otherwise I don’t think I would have been so polite. Did I get through to the person I needed to speak to no because after waiting another 15 mins or so the phone went dead. When I called the direct dial number back guess what …………………….
Anyway that’s my rant over with for today normal transmission will return hopefully by next week
But I just wanted to say one more thing I had a fantastic night on Friday night in our local pub everyone was on form and the conversations were brilliant – I had another blog in mind but wasn’t sure if Gina was going to write about it lol so if she doesn’t what a shame you were not there.